Customer Service Representative

Ultimate Staffing Services is actively seeking a dedicated and professional Customer Service Representative to join a vibrant team. This role requires an individual who excels in providing excellent service and support to customers while maintaining accurate records and ensuring compliance with company standards. The position offers a unique opportunity for growth and development in a supportive and dynamic setting.

Location: Sandy Springs, GA

Schedule:

• Monday-Friday 8am-5pm.
• Hybrid- 2 days a week remote, 3 days in office
• ONSITE at the beginning for training- 6 weeks

Compensation:

• Pay rate: $20/hour
• Benefits: Offered both on contract as well as once converted to a permanent employee!

Responsibilities:

• Answer incoming call center phone calls promptly and professionally, adhering to department guidelines.
• Track, log, and review correspondence and provider/program requests for completeness, ensuring accurate processing.
• Provide administrative support to the team, including typing, electronic file maintenance, hard copy filing, and processing outgoing correspondence.
• Perform data entry in internal/external document retrieval systems and maintain organized file rooms of all correspondence.
• Prepare outgoing mail and assist with mail processes as needed.
• Respond professionally to customer inquiries and direct them to appropriate resources.
• Participate in Quality Improvement activities and comply with departmental telephone monitoring guidelines.
• Collaborate with team members to support new projects and continuous improvement of team efforts.
• Promote teamwork, professionalism, effective communication, and positive behaviors.
• Maintain security and confidentiality of information per HIPAA regulations and company policies.
• Demonstrate compliance with corporate and departmental policies, as evidenced by attendance, punctuality, and appearance.
• Perform additional tasks and duties as assigned.

Requirements:

• 2+ years of customer service experience with high attention to detail.
• High school diploma or GED required
• Strong customer service orientation and a high level of professionalism.
• Ability to pass typing and basic computer literacy assessments.

Preferred:

• Call center and healthcare experience
• Proficiency in Microsoft Word, Excel, and Outlook; SAP experience is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.